At Geneza Pharmaceuticals, we prioritize safe and efficient delivery of your orders. All our products are shipped from the European Union to ensure high-quality service. Due to the sensitive nature of our products, we do not disclose our specific shipping location.
If your order is damaged, we require the following:
Once confirmed by our manager, we will re-ship the items for free.
If an order has not been delivered within 45 days after dispatch:
After confirmation, we will re-ship your order for free.
We rarely encounter seizures in the EU. However, if it happens, we will re-ship the order for free after confirmation.
If your order is damaged, we require:
Once confirmed and when half the damaged goods' value is paid, we will re-ship the full value of goods.
If an order has not been delivered within 45 days after dispatch:
Once confirmed and when half the lost goods' value is paid, we will re-ship the full value of goods. For safety reasons, re-shipping will occur only when a new receiver and shipping address is provided.
If your order is seized, we require:
Once confirmed and when half the seized goods' value is paid, we will re-ship the full value of goods. Re-shipping will occur only when a new receiver and shipping address is provided.
We will not re-ship if:
We do not re-ship to the following locations:
For any questions or assistance, please contact our support team.