Welcome to our FAQ section, where we've compiled the most common questions and answers about our products, ordering process, shipping, and more.
Ready to dive into your account and manage your fitness journey? It's easy! Just follow these steps:
No sweat! We've all been there. If you've forgotten your password, you can reset it in a flash:
Want to keep your profile information up-to-date? You're in control! Here's how to make changes to your account details:
Need to add a new shipping address or update an existing one? You're in the right place! Managing your addresses is a breeze:
Pro Tip: Keep your addresses up-to-date to ensure smooth and efficient shipping. And hey, if you're ever looking for a "tip" address, you can always use the one you use to send us crypto! 😉
Your balance is like your own personal stash of gains! It reflects any store credit, cashback rewards, or referral bonuses you've accumulated. You can use your balance to make purchases on our website, making your fitness journey even more rewarding.
You can view your current balance in the "My Account" section of our website. If your balance is positive, you'll see the amount available to use towards your next purchase.
When placing an order, you'll have the option to "Pay from My Balance." If your balance covers the entire order amount, you can use it to pay for the entire purchase. If your balance is less than the order total, you can use it to partially pay for the order and cover the remaining amount with another payment method.
For more details on earning rewards and maximizing your gains, check out our "CashBack & Loyalty Programs" section.
Want to revisit your past gains or track down the details of a previous order? No problem! You can easily access your complete order history on our website.
Just follow these simple steps:
Your order history is a valuable resource for tracking your fitness journey and keeping tabs on all your awesome purchases.
Curious about your discounts? We've made it simple! Any discounts applied to your account will automatically appear on product pages once you're logged in. You'll see the discounted prices right alongside the original prices, so you can easily track your savings.
Important Note: Your personal discount might be temporarily disabled during site-wide promotions or sales. This ensures that only one discount is applied at a time, giving you the best possible deal.
Need to get in touch with our support team? Our ticketing system makes it easy to communicate with us and track your requests.
Here's how to manage your tickets:
For better communication and faster resolution, please always rate your ticket and our customer support once the issue is resolved. This helps our administrators monitor the quality of our service and address any recurring problems.
Want to share the gains (and the savings) with your workout buddies? Our referral program is the perfect way to do it! Plus, it's a fantastic way to boost your balance and earn free cash to spend on your fitness essentials.
It's a win-win for everyone! You get rewarded, your friends get awesome gear at a discount, and everyone gets closer to their fitness goals. A healthy man is a happy man, after all! 😉
Plus, don't forget about our other ways to earn rewards:
With all these ways to earn free cash, you'll be able to stock up on everything you need to fuel your fitness journey and maybe even treat yourself to something special... like a little something to keep your partner happy too! 😉
We're sad to see you go! But if you need to delete your account, we understand. To request account deletion, please follow these steps:
Important notes:
If you have any concerns about account security or need assistance with a different issue, please don't hesitate to share them with us. We're here to help in any way we can.
We understand how concerning it can be if your package goes missing in action. If you suspect your package has been lost or stolen, please don't worry – we're here to help!
To keep you in the loop about your order's progress, we use a few different status indicators. Here's a breakdown of what each status means:
We understand it can be frustrating when your gains are delayed! While we strive for prompt deliveries, sometimes shipments can take a little longer than expected. Here's what you can do if your order is taking longer than the estimated delivery timeframe:
We appreciate your patience and understanding. Rest assured, we're committed to getting your order to you as quickly as possible!
Need to make a change to your order? No problem! You can easily edit your order anytime before it's paid. Just follow these simple steps:
Important: Once your order is paid, you won't be able to make any changes yourself. But don't worry! If you need to make a change after payment, just create a ticket in the "My Tickets" section and specify your Order ID. Our customer support team will be happy to assist you and see if any changes can be made, as long as your order hasn't already been shipped.
Need to update your shipping address? You can easily do it yourself if your order hasn't shipped yet. Here's how:
Important: If your order status has changed from "Pending" or "Shipper, Semi-Shipped" it might be too late to change the shipping address yourself. But don't worry! You can still create a ticket in the "My Tickets" section and explain your situation. Our customer support team will do their best to assist you and update your address if possible.
Want to provide special instructions for your delivery? We're happy to accommodate your requests whenever possible! Here's how:
While we do our best to accommodate all special instructions, please keep in mind that some requests might not be feasible depending on the shipping carrier and specific circumstances.
We're committed to getting your gear to you wherever you are! But to ensure smooth sailing, please be aware of these shipping restrictions:
Some of our stores or manufacturers may have restrictions on which countries they can ship to. For example:
Always check the product page and your shopping cart for any shipping restrictions that might apply to your order.
In the rare event that your package is seized by customs or authorities, we'll work with you to find a solution. To help us prevent this in the future, please provide an alternative shipping address for added safety.
If your address is flagged as a "Disallowed Address" in our system, we won't be able to ship your order to that location. This usually happens due to security concerns, past delivery issues, or restrictions imposed by shipping carriers.
If your address is disallowed or you have any questions about shipping restrictions, please create a ticket in the "My Tickets" section to discuss the issue with our customer support team. They'll provide the guidance you need to get your orders delivered successfully.
Want to know when your gains will arrive? You can find the estimated delivery date for your order in a couple of places:
Keep in mind that these dates are estimates and can sometimes vary slightly depending on the shipping carrier and any unforeseen circumstances. But don't worry, you can always track your package's progress to get a more accurate idea of when it will arrive.
To track your package, you can use the tracking number provided in your shipping confirmation email. You have a few options for tracking:
Pro Tip: If you're located in the USA, you can track your USPS packages at usps.com.
To help us provide the most accurate delivery estimates, please mark your package as "received" in your order history as soon as it arrives. This helps us gather valuable data on shipping times and improve our service for everyone. Thanks for your help!
While delivery times can vary, here's a general idea of what to expect:
Having trouble tracking your package? Don't worry, it happens sometimes! Here are a few things to check:
Is your package taking a longer-than-expected detour? We understand it can be frustrating when your tracking information shows no movement. Here's what you need to know:
While we strive for speedy deliveries, please keep in mind that average delivery times vary depending on your location and can take around 10-15 days after the shipping date.
During peak seasons like Christmas, Black Friday, or other major holidays, shipping carriers experience a surge in package volume. This can sometimes lead to delays, and your package might take a bit longer to arrive (up to 20-45 days in some cases).
Additionally, unexpected events like severe weather conditions can also impact delivery times.
If you're concerned about a package that seems stuck, here's what you can do:
If you've received only some of your items, don't worry! There are a couple of reasons why this might happen:
To ensure efficient delivery, we sometimes split your order into multiple packages. This can happen if you ordered a variety of items with different sizes or weights, or if some items are in higher demand than others.
Check your order details: To see if your order was shipped in multiple packages, head over to the "My Orders" section on our website. You'll find a list of all the packages associated with your order, along with their tracking numbers.
If you only have one package listed in your order details and you're still missing items, it's possible there was a mistake during the packing or shipping process.
Here's what to do:
If your order was shipped in multiple packages, please remember to mark each package as "received" once it arrives. And don't forget, you can earn cashback or credit for every product review you leave on our website! Sharing your feedback helps us improve our products and services, and it rewards you at the same time. It's a win-win!
"Semi-shipped" means that part of your order has already hit the road and is on its way to you, while the rest is still being prepared for shipment. This usually happens when you order products from different warehouses or manufacturers.
We understand it can be more convenient to receive everything at once, so here's a tip for future orders:
Choose products from the same manufacturer or shipping location: When browsing our selection, try to stick to products that are shipped from the same place. This increases the chances of your entire order being packed and shipped together.
In the meantime, you can track the progress of the shipped portion of your order using the tracking number in your shipping confirmation email. We'll notify you as soon as the remaining items are shipped, and you'll receive a separate tracking number for those.
We understand that sometimes you can't be home to receive a package. If you missed a delivery and your package was returned to us, here's what you can do:
First, check the tracking information for your package on our website or the shipping carrier's website. Look for status updates like "Notice Left (No Authorized Recipient Available)." This usually means the delivery driver attempted delivery but couldn't leave the package because no one was available to receive it.
If your tracking information indicates an attempted delivery, contact your local post office as soon as possible. Provide them with your tracking number and request to pick up the package. In most cases, the post office will hold the package for a certain period before returning it to the sender.
If you're unable to retrieve your package from the post office or if you have any questions or concerns, please contact our customer support team. We'll do our best to assist you and explore alternative delivery options or arrange for the package to be reshipped. Please note that additional shipping fees may apply for redelivery.
To prevent missed deliveries in the future, consider these options:
Whoops! We're so sorry if you received a product different from what you ordered. While we strive for accuracy, mix-ups can occasionally happen. But don't worry, we'll make it right!
We understand this can be frustrating, and we sincerely apologize for the inconvenience. We're committed to making things right and ensuring you get the gains you deserve! As the saying goes, "Mistakes happen, but gains shouldn't be one of them!" 😉
Rest assured, our customer support team will take good care of you. I've already put in a good word with the boss, and you can expect some credit or a free product as a thank you for your patience and understanding.
Generally, no, we don't require a signature for delivery. However, there are a couple of things to keep in mind:
Pro Tip: Keep an eye on your tracking details to stay informed about your package's progress and estimated delivery date. This can help you anticipate the delivery and make any necessary arrangements.
We offer a variety of convenient and secure payment methods to make your checkout process a breeze. The options available to you depend on your order history with us.
If this is your first order with us, you can choose from the following payment methods:
Important Note: Payments made via MoneyGram, Western Union, or Bank Wire Transfer may take 24-48 hours to process and confirm your order.
Once you've completed at least one paid order with us using Western Union, MoneyGram, or Cryptocurrency, you'll unlock additional payment options:
Absolutely! After you submit your payment, you'll receive a detailed order confirmation email. This email will include your order summary, payment information, and any tracking numbers (if available).
Didn't get the email?
We use automated systems to keep you updated on the status of your payment. You'll receive notifications for every step of the process, from the moment you submit your payment to when it's fully processed and your order is ready to ship.
To help us process your payment quickly and accurately, please ensure you provide us with the necessary payment information, such as:
This information helps us identify your payment and update your order status promptly.
Mistakes happen! If you accidentally submitted incorrect payment information, don't sweat it. We can fix it faster than you can crush a personal record.
Just follow these simple steps:
We're here to help you every step of the way, even if it means correcting a few fumbles along the way. After all, everyone needs a spotter sometimes, even when it comes to payments! 😉
We know you're eager to get your gains on the way, so we process your payments as quickly as possible! The exact processing time depends on the payment method you choose:
We appreciate your patience as we work to process your payment and get your order ready to ship!
If your payment is cancelled, don't worry! Your funds are safe, and we'll work with you to get things back on track. Here's what you need to know:
The process for handling a cancelled payment varies depending on the payment method you used:
Important Note:
To help us track your cryptocurrency payment, please provide us with the following information:
WARNING: For Ethereum payments, please use the Ethereum Network only. Do NOT use L1, L2, BNB, or Base Networks, or your funds will be lost.
If you have any issues locating your funds, our customer support team can help.If your payment has been cancelled, please contact our customer support team as soon as possible. They'll be happy to guide you through the process, answer any questions you have, and help you resolve the issue quickly so you can get your order on its way.
Want to switch up your payment method? No problem! As long as your order hasn't shipped yet, you can easily change your payment method and complete your purchase.
Here's how:
We understand that sometimes things don't go as planned, and you might need to return a product. While we can't accept returns for products that have already been shipped (due to them being shipped from various locations), we're committed to finding a solution that works for you.
If you need to return a product, please follow these steps:
We value your satisfaction and want to ensure you have a positive experience with our products and services. Our customer support team is here to help you every step of the way.
Need a refund? We're here to help! To initiate a refund request, please contact our customer support or billing department. They'll be happy to discuss your situation and find the best solution for you.
Here's how to reach out:
Important Notes:
We value your satisfaction and are committed to working with you to find the best resolution for your refund request.
The time it takes to receive your refund depends on a few factors, primarily the payment method you used and the type of refund you're receiving.
If you've agreed with our customer support team to receive a refund as store credit in your account balance, it will typically appear within 1-2 minutes. Our support team can quickly add the credit to your account once the refund is approved.
If your refund needs to be processed by our billing department, the timeframe can vary depending on your payment method:
We understand that waiting for a refund can be a bit like waiting for your protein shake to blend – you want it now! We'll do our best to process your refund as quickly as possible.
We're bummed to hear that your order wasn't in perfect condition when it arrived. While we strive for perfection, sometimes even the gains gods make mistakes! 😉 But don't worry, we're committed to making things right.
If you received the wrong items or if your products were damaged during shipping, please follow these steps:
We value your satisfaction and want to ensure you receive the products you ordered in perfect condition. Our customer support team is here to assist you every step of the way.
While we take every precaution to ensure your order reaches you safely, there are rare instances where customs or other authorities might seize a package. If this happens, we're here to help you navigate the situation.
If your package is seized, you might receive a customs letter explaining the reason for the seizure and any required actions. However, it's important to note that a customs letter is not always issued.
If your tracking information indicates that your package has been seized or if you receive a customs letter, please contact our customer support team immediately. Create a ticket in the "My Tickets" section and provide the following information:
To ensure you receive your order, we'll typically arrange for a reshipment to the new address you provide. Our customer support team will guide you through the process and keep you updated on the status of your reshipment.
To ensure the secure and efficient delivery of our products, we have specific policies in place for shipping to high-risk countries.
We maintain a strict no-reship policy for orders to high-risk countries. This means that if a package is seized or undeliverable for any reason, we will not be able to reship it to the same address or any other address within that country.
High-risk countries typically include, but are not limited to:
Due to strict customs clearance regulations, we also can refuse to ship to the following countries:
Please note that high-risk country designations may vary from store to store within our network. Some stores might be able to ship to certain countries on the list above, while others might have additional restrictions.
If you're unsure about your country's risk status or have any questions about shipping to a high-risk country, please contact our customer support team before placing your order. They can provide the most up-to-date information and guide you through the process to ensure a smooth and successful delivery.
Earning cashback is as easy as crushing your fitness goals! Every time you place an order, you have the opportunity to earn cashback based on the payment method you choose. It's like getting paid to get those gains!
Your cashback is automatically calculated and added to your account balance after your order is processed. You can then use your cashback balance towards future purchases on our website. It's like getting a discount on your next gain-boosting essentials!
Important Note: Cashback earned from orders does have an expiration date, so be sure to use it before it's gone! You can find the expiration date for your cashback in your account dashboard or your order confirmation email.
Want to share the gains (and the savings) with your workout buddies? Our referral program makes it easy and rewarding! Here's the deal:
Important Notes:
Had a great experience with us? Share your gains story and earn some cash!
Here's how it works:
Bonus Rewards!
You can also earn credit towards your account balance by leaving reviews directly on our website! After you receive your order and mark your products as "received," take a few minutes to share your thoughts about your order or specific products. Once you submit your review, we'll add a credit to your account that you can use for future purchases.
It's that simple! Share your love for gains, help others discover our awesome products, and earn some cash in the process.
Want to keep tabs on your rewards and see how much free cash you've earned? It's easy! You can track all your credits, cashback, and payment history in the "My Payments" section on our website.
Just follow these steps:
Keeping track of your rewards is a great way to stay motivated and see how much you're saving on your fitness journey. Plus, it's always satisfying to see those gains (both in the gym and in your wallet!).
While we want you to enjoy your rewards to the fullest, some of them do have an expiration date. This helps us keep our rewards program sustainable and ensures that everyone has a fair chance to benefit from it.
Pro Tip: To avoid losing your rewards, keep an eye on your account balance and the expiration dates of your credits. Use them towards your next purchase or save them up for something special!
Missing some rewards or encountering a glitch in the gains matrix? Don't worry, we're here to help you troubleshoot and ensure you get the rewards you deserve.
First, double-check that your cashback is eligible. Remember that cashback is not applied if there's a site-wide discount or promotion running. In those cases, you'll benefit from the site-wide discount instead.
For referral credits, make sure your friend has actually completed their order and the payment has been processed. You'll only receive the referral bonus once their order is finalized.
For review credits, ensure your review meets our criteria and has been approved. Sometimes reviews need a quick check to make sure they follow our guidelines.
If you've confirmed that your cashback or credit should be applied and you still don't see it in your account, please contact our customer support team. They'll be happy to investigate the issue and make sure you receive the rewards you've earned.
We believe in transparency and want you to be well-informed about the legal aspects of our website and services. Here are some key legal details:
Disclaimer: The information provided on our website is intended for general informational purposes only and does not constitute professional medical or legal advice. Always consult with a qualified healthcare professional or legal expert for personalized advice.
Age Restriction: You must be of legal age to purchase products from our website. The legal age varies depending on your country. In most EU countries, the legal age is 18 years old. In the United States, you must be 21 years old to purchase certain products. Please check the legal status and age restrictions for purchasing these types of products in your country before placing an order.
Changing Laws: Laws and regulations regarding the products we sell can change. It is your responsibility to stay informed about any changes to the laws in your country. We are not responsible for any legal issues that may arise due to changes in the law.
Modifications to Legal Information: We may update our legal information from time to time. Any changes will be posted on this page, and we encourage you to review this section periodically.
The legality of the products we sell, such as anabolic steroids, generic drugs, and supplements,and peptides varies depending on your country's regulations. It's essential to be aware of and comply with the laws in your region.
It is your responsibility to research and understand the specific laws and regulations regarding these products in your country. We encourage you to consult with a healthcare professional or legal expert if you have any questions or concerns.
Important Note: We do not condone the illegal use of any products we sell. We strongly advise you to use them responsibly and in accordance with your local laws and regulations.
To purchase products from our website, you must be of legal age in your country of residence. This is to ensure that you are legally allowed to purchase and use these products.
The minimum age to order varies depending on your location and the specific products you are interested in. Here are some general guidelines:
It's essential to confirm the specific age restrictions and legal requirements for purchasing these types of products in your country. Laws and regulations can vary, and it's your responsibility to ensure you are complying with them.
If you have any questions or concerns about age restrictions, please don't hesitate to contact our customer support team.
To maximize your results and ensure your safety, it's crucial to use our products responsibly and according to the provided instructions. Here are some general guidelines for different product types:
Peptides are short chains of amino acids that can have various effects on the body. They are typically administered through injections, but some may be available in other forms, such as nasal sprays or oral capsules. Follow the specific instructions provided with your peptide product.
HGH is a hormone that stimulates growth and cell reproduction. It is typically administered through injections. Follow the recommended dosage and frequency as instructed by your healthcare professional.
Generic drugs are medications that are equivalent to brand-name drugs in terms of dosage, safety, strength, quality, and performance. They usually have the same active ingredients but are often more affordable. Follow the dosage instructions provided on the medication label and consult with a healthcare professional if you have any questions or concerns.
Supplements come in various forms, including capsules, powders, and liquids. Each supplement has its own recommended dosage and usage instructions. Carefully read and follow the directions on the product label.
Always follow the dosage instructions provided on the product label. Never exceed the recommended dosage, as this can increase the risk of side effects and adverse reactions. Before using any of our products, especially if you have underlying health conditions or are taking other medications, consult with a healthcare professional. They can provide personalized guidance and help you make informed decisions about your health and fitness journey.
Finding the right dosage is crucial for achieving your desired results while minimizing potential risks. Dosage recommendations can vary significantly depending on the specific product, your individual goals, and your experience level.
Always refer to the product label or packaging for detailed dosage information. Each product will have its own recommended dosage range and usage instructions. Pay close attention to these guidelines and never exceed the maximum recommended dosage.
Before starting any new product or cycle, it's essential to consult with your healthcare specialist. They can assess your individual needs, consider any underlying health conditions, and recommend the most appropriate dosage for you. They can also monitor your progress and make adjustments as needed.
Exceeding the recommended dosage can increase your risk of experiencing side effects and adverse reactions. Some potential risks include:
Prioritize your health and safety by following dosage guidelines and seeking professional advice. Don't let the pursuit of gains compromise your well-being.
Proper storage and handling are essential for preserving the quality, effectiveness, and safety of your products. Follow these guidelines to ensure optimal results and minimize potential risks:
Always refer to the product label or packaging for specific storage instructions. Different products may have unique requirements, such as temperature-controlled environments or protection from light.
By following these storage and handling guidelines, you can help ensure the efficacy and safety of your products, allowing you to achieve your desired results while minimizing potential risks.
Anabolic steroids are synthetic versions of testosterone, a male hormone. They promote muscle growth and enhance male characteristics. While they might seem like a quick way to gain strength and muscle, they come with serious health risks.
Think of anabolic steroids as turbocharging your muscle-building process! They enter muscle cells and tell them to build more protein, leading to bigger and stronger muscles. They also affect your bones, red blood cells, and overall growth.
Using anabolic steroids is like playing with fire. They can cause a range of side effects, including:
Always consult a healthcare professional before considering anabolic steroids. They can help you understand the risks and explore safer alternatives.